Reviews

Jake Allen
Jake Allen
June 17, 2024
I’m really happy with the pros at Cypress Pools. We didn’t open the pool last season and I was really worried about what that would mean for this year. Cypress did the opening. They put fresh sand in the filter, loaded me up on necessary chemicals and let me demo a robot. They’ll be back this week to help replace a bad valve and the pool should be back on track. It’s not something I enjoy doing so I feel great knowing I can call them to help. That said, I’ll need a new pump soon and plan on working more with Cypress.
George Pappis
George Pappis
June 10, 2024
Opening of my pool went very well technician Joseph was very knowledgeable and made the extra effort to make it a smooth process and Kristen the Water Specialist very helpful knowledgeable and cost effective
greg krikorian
greg krikorian
June 10, 2024
Very professional and knowledgeable and customer service outstanding.
Lamont Garso
Lamont Garso
May 24, 2024
Very helpful and professional. They were able to correct some of our past problems with the pool upon opening
Nicole
Nicole
May 21, 2024
Love cypress pools…they installed our pool years ago and open and close annually. Very knowledgeable and helpful whenever we needed them…
Heather Pratt
Heather Pratt
May 17, 2024
We had a brand new inground pool installed the summer of 2022 by an independent contractor. Unfortunately the pool needed to be repaired and rebuilt . We had multiple companies come out to try and diagnose and fix the issues. It was so complicated and involved no other company wanted to even go near our pool. Jeff Moeckel from Cypress came out and immediately came up with a plan to remedy the situation with complete confidence. He and his team were absolutely wonderful. There are always issues that arose unexpectedly during the project and they always had a solution. We cannot thank them enough and to say we would recommend them is an understatement.
Brian McCabe
Brian McCabe
May 13, 2024
Just wonderful so far.
Meredith DeCelle
Meredith DeCelle
May 10, 2024
After just going through 18 months of the new construction process, I had lost faith in the world of contractors. I started the process on researching pool companies a few months before we closed on our new home and Cypress quickly rose to the top of the list. From my first interaction with the office, I was treated with unbelievable customer service. I spoke to the office and they emailed over all the documents and answered so many questions right away. We setup a house visit when we were introduced to Cary. Cary answered all of our questions and went above and beyond to make sure we got what we wanted. We had a few specific financing questions that Jeff and team were able to troubleshoot with ease. Next we picked the pool we wanted, which was the fiberglass option by Thursday Pools (Aspen in California color) and placed the order. Cary/Jeff/Emma communicated when the pool would arrive and kept us updated on delivery and install dates. Again, we had low expectations what we would be kept in the loop on timing. We were pleasantly surprised when the pool was installed a week earlier than we thought! If you know anyone that recently put in a pool -- this is unheard of. Carl was our contact during the install process (along Cary and Jeff) and he put our minds at ease. He included us on any decision that needed to happen and was just an awesome guy. The entire team was respectful and hardworking. We couldn't have been happier with how fast and efficient the process was. We since have opened our pool with Cypress and Cary/Jeff have been 100% supportive of our questions -- as this all new to us. They have guided us through the process to ensure we were comfortable every step of the way. I can happily say using Cypress pools was the best decision we have made and our family is loving every second in our new pool
Mike Smith
Mike Smith
May 10, 2024
Absolutely the best service. They installed our pool last year and were nothing less than professional through the entire process. We opened our pool this year and unfortunately had an issue with the motor for the pump. We had a birthday party scheduled for our son the following week so timing was not the best! Keep in mind this is the busiest time of the season for them and they made sure to get out and fix the issue just in time for the party. They certainly could have pushed us off but they didn't, they made the extra effort to make sure we were taken care of. Teri from service was unbelievable. Will recommend them 100% to anyone looking for a trustworthy installer that goes above and beyond.

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